Important Information on the Zika Virus

Important information for policyholders of TID Travel Insurance relating to Zika virus

As at 08/06/16; updating advice of 07/04/16

For policies purchased after Wednesday 8th June 2016, no cover for cancellation/rearrangement is available:
Reports on the Zika virus have been extensively publicised in the mass media since late-January 2016, including reports from the Centers for Disease Control and Prevention (CDC), the World Health Organisation (WHO) and the Department of Foreign Affairs and Trade (DFAT). We consider cancellation/rearrangement arising from the Zika virus to now be foreseen and, therefore, no longer covered.

For policies purchased by 23.59 AET on the dates noted in the table below for the respective locations:
Cover continues under Section 2 – Cancellation Costs for those travellers who are pregnant in any trimester (and their accompanying partners/dependent children) who have to cancel or rearrange their travel plans to avoid travelling to the following Zika-affected countries/territories. No cover is provided for cancellation or rearrangement to the following locations if a policy was not issued by the cut-off dates noted below and/or if you are not pregnant at the time of travel. If you wish to change your travel plans, please contact your travel services providers directly for assistance.

Locations identified by the CDC as having locally-acquired Zika virus transmissions
(cover cut-off dates):

25 January 2016

Barbados
Bolivia
Brazil
Cape Verde
Colombia
Dominican Republic
Ecuador
El Salvador
French Guiana
Guadeloupe
Guatemala
Guyana
Haiti
Honduras
Martinique
Mexico
Panama
Paraguay
Puerto Rico
Saint Martin
Samoa
Suriname
U.S. Virgin Islands
Venezuela

1 February 2016

American Samoa
Costa Rica
Curacao
Nicaragua

3 February 2016

Jamaica
Tonga

18 February 2016

Aruba
Bonaire

23 February 2016

Trinidad and Tobago
Marshall Islands

29 February 2016

Saint Vincent and the Grenadines

2 March 2016

Thailand (11:00 AET)

9 March 2016

New Caledonia

19 March 2016

Cuba

22 March 2016

Dominica

7 April 2016

Fiji
Kosrae (part of Federated States of Micronesia)

8 June 2016

St Lucia
Belize
Papua New Guinea
Sint Maarten
Saint Barthelemy
Granada
Argentina

All other locations not listed above.

Medical Expenses Overseas
For those travellers issued with a policy prior to suffering a sudden illness from the Zika virus, medical expenses and medical evacuation (where medically necessary) cover are available. If you suddenly fall ill, contact our Emergency Assistance team on +61 2 9234 3123 or +61 2 8256 1523 for assistance.

Helpful Contacts
For updated list of affected countries and information on Zika virus:
Centers for Disease Control and Prevention (CDC)
Department of Foreign Affairs and Trade (DFAT) / Travel Advice
World Health Organisation

Emergency Assistance
In an emergency, you must contact our emergency assistance team as soon as possible on +61 2 9234 3123 or +61 2 8256 1523 or email us at [email protected]. Our team is available 24 hours a day, 7 days a week.

Claims Information
In the event of a claim covered by your policy, you must do everything you can to minimise and reduce the cost of the claim (including seeking compensation from any travel service providers), and provide all supporting documentation of the event and expenses incurred. To lodge a claim, complete the online claim form.

Any Questions?
Please contact TID Customer Service on 1300 843 843 from Australia or +61 2 8263 0483 from overseas or email us.