How to use these travel alerts

  • It’s important to understand that while a destination has a ‘Do Not Travel’ warning in place, our travel insurance won’t cover a loss that arises from that event if you: travel to; plan to travel to; or remain in that country or region. 
  • Please research the area(s) you are visiting and read the latest government advice to see if your planned travel is affected. Australian travellers should read Smartraveller.gov.au. 
  • Read the PDS for information about what's covered. 
  • Flooding in Spain – October 2024

    On Tuesday, 29 October 2024, flash flooding caused by torrential rainfall swept across southeast Spain. Weather agencies estimate that about a year’s worth of rain fell in the span of 8 hours. The … more

  • Hurricane Milton – October 2024

    On Tuesday, 8 October 2024, a State of Emergency was announced for Florida as emergency conditions resulting from Hurricane Milton intensify. Evacuations have begun throughout Florida while the … more

  • Hurricane Helene – September 2024

    On Friday, 27 September 2024, the National Hurricane Centre issued advisories for Hurricane Helene as it strengthens into a Category 4 storm. The Florida region has experienced significant rainfall … more

  • Typhoon Ampil – August 2024

    Since Thursday 15 August 2024, Typhoon Ampil has been heading towards eastern Japan. The Japan Meterological Agency has classified the typhoon as ‘Very strong’, the second highest category for storms. … more

  • Hurricane Beryl – July 2024

     On Monday 1 July 2024,  countries in the Caribbean Sea area began issuing hurricane warnings as Hurricane Beryl moved through the region. After making landfall on Grenada’s Carriacou Island, … more

  • Dubai Floods – April 2024

    On Tuesday 16 April 2024, heavy rainfall fell over the United Arab Emirates and Dubai, causing major flooding and widespread damage. Dubai International Airport’s runways are submerged in water, and … more

  • Taiwan Earthquake and Tsunami warning – April 2024

    On Wednesday 3 April 2024, a 7.4 magnitude earthquake occurred off the coast of Taiwan. There are reports of damage to buildings and infrastructure. Aftershocks may continue to be felt. Follow the … more

  • Japan Earthquake and Tsunami – January 2024

    Monday, January 1, a 7.6 magnitude earthquake struck the Noto Peninsula of Ishikawa Prefecture, Japan, causing widespread destruction.

     The earthquake also generated a tsunami measuring up to 1.2 m … more

  • North Queensland Floods - December 2023

    In the wake of Cyclone Jasper, record rainfall in North Queensland has caused severe flooding in the region. Emergency alerts were issued by the Queensland Government and Cairns Airport has been shut … more

Customer service

1300 843 843 from Australia or +61 2 8256 1537 from Overseas.

Monday to Friday
9:00am - 6:00pm

Saturday
Closed

Sunday
Closed


Medical Emergencies

Call +61 2 8256 1523 - Worldwide 24/7