If you are experiencing difficulty meeting your financial obligations, please let us know by contacting us so that we discuss your situation and explore the following support options that may be available:
Fast-tracking your claim where you have an urgent financial need
Assist you nominate a representative who will be able to act on your behalf
Temporarily placing on hold any recoveries by us
At our discretion, consider your request where you ask us to release, discharge, or waive a debt or obligation
Delay the date on which payments to us must be made
Allow you to pay us in instalments
At our discretion, consider whether we will accept a reduced lump sum amount
Delaying one or more instalment payment for an agreed period
Deducting the excess from the claim amount we pay you