6 steps to make a claim

• Step 1: Claim Details
• Step 2: Incident Details
• Step 3. Additional Questions
• Step 4. Submit Documents
• Step 5. Add Expenses
• Step 6. Review Claim

Start your claim

1. Sign in to My Account and click on My Claims (located on the left panel) then click on Make a claim

2. Select the policy you wish to make a claim on

Step 1. Claim Details

1. The claims details section will provide a brief overview of what’s needed before starting the claim.
   1. Select the traveller(s) the claim is for
   2. Answer whether all the traveller(s) listed on the claim are currently Australia Residents
   3. Click Start Claim

Step 2. Incident details

1. On the Incident Details page:
   1. Provide a description of the incident that occurred
   2. Date of incident
   3. Country of incident
   4. Type of incident (e.g. was it a rental vehicle incident?, was it a dental emergency?, etc)
2. Click on Next Step to proceed

Step 3. Additional Questions

1. In the Additional Questions section, you will have questions that are specific to your claim. As you answer them, we’ll provide you with what documents you’ll need to provide to support your claim.
2. Click on Next Step once you have answered all the questions about your claim

Step 4. Submit Documents

1. Based on your type of incident, you’ll be required to upload documents to support your claim. You can upload a document by clicking on the upload icon
2. Click on Next Step once you have submitted all the required documents to support your claim

Note:

• Photograph each page separately
• Documents, images, and photographs must be no larger than 20Mb each
• Check the quality of the image and make sure we can read them

Useful links:

• How do I create digital documents?
• How do I upload my documents for a claim
• What supporting documents will I need for my claim?

Step 5. Add Expenses

1. In the Add Expenses section, you’ll be able to add all the expenses you are claiming for. When claiming for multiple expenses, please add each expense individually.
   1. Select the expense you are claiming for in the ‘What are you claiming for?’ drop-down menu
   2. Complete the following fields that populate as accurately as your can (e.g. expense name, date of loss, currency, and amount/value)
   3. Upload proof of purchase for the particular expense and click Add expense once ready
2. Click Next once you have all the expenses you wish the claim for added in

Step 6. Review Claim

1. The Review Claim section will provide a summary of the claim you are submitting
   1. If any editing or updating is required, you can click on the pencil icon in the relevant section

2. Enter in your nominated bank details – This is where we will deposit your refund if your claim is approved
3. Check the boxes to provide consent for the claim submission declaration and click on Submit Claim to complete your claim submission.

4. Upon submission, you will see a thank you screen confirming your claim has been submitted and a confirmation email will be sent to your email address.