How to extend your travel insurance policy
Sometimes we also find ourselves unable to return home due to unforeseen circumstances. It’s for these reasons that the team at Travel Insurance Direct allows its policy holders the option to extend their policy.
Automatic extension
Your policy can automatically extend if you are unable to return home due to illness or injury before your policy expires.
While we assess your claim, this extension will last up to six months after the return date of your policy, or until you are fit enough to return to your home in Australia (or until we advise you that the claim is not covered).
Also, if you can’t return home before the end of your period of insurance due to your scheduled public transport being delayed or cancelled an automatic 48-hour extension will be applied to your end date. If the delay is more than 48 hours, you may be eligible for a policy extension, or you can buy a new policy.
For more info on how the Automatic Extension works refer to the Product Disclosure Statement.
Accessing my account online
How to log in to your account
You can follow the steps below to help log in to your account.
Note: If you’re experiencing issues logging in:
- Check you are using the correct email address and have typed it in correctly
- Check your spam or junk folder in your email if you have not received a verification code
- Check you have typed in the verification code correctly
- Check you are using the most recent verification code and that it has not expired
Need a hand?
Our Customer Service team is always available to help you to understand the policy, what you may be covered for and any documentation you need to pick up along the way. Our travel safety team at TID work to keep customers informed and publish information on major travel events on our website.
Travel with confidence
Our 24-hour Emergency Assistance team is always available to help in any kind of medical emergency, and ready to answer urgent questions.
This is a brief summary of cover only. Cover is subject to the full terms, conditions, limitations and exclusions outlined in the Product Disclosure Statement.