How do I create digital documents? | Travel Insurance Direct

Once you've started your claim online and entered your expenses, you will have received an email from us telling us what documents you need to submit with your claim.

Once you have gathered all your documents, you need to log in to TID and upload them and to do this they have to be digital (or electronic) copies.

Where you already have existing digital copies

In many cases such as e-tickets you may already have electronics copies (eg. PDF files) that are likely to be stored in your email somewhere. This is a head start! Find them and save them to a convenient location for when you are ready to upload.

Where you only have paper copies

Where you've only got paper copies such as paper receipts or hospital reports you have three choices:

• Smartphone: get out your smartphone if you have one and use the camera to take photographs of them and then email them to yourself directly from the camera so you have them ready to upload.
• iPad: you can make your claim online from an iPad and then use the camera of the iPad to take photographs of the paper documents and upload them from it.
• Scanner: find a scanner to scan your paper documents. Many if not most printers today have a scanner built in that allows you to email the scanned file.

Remember

• Photograph each page separately.
• Documents, images and photographs must be no larger than 20Mb each.
• Check the quality of the image and make sure we can read them

File Formats

We accept the following file formats:

• JPG (JPEG)
• PNG
• PDF

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Have any questions?

If you’re uncertain at any point during the claims process, please don’t hesitate to check out our FAQs in the customer service section of our website.

If you still can’t find the answers you’re looking for then you can contact our customer service team, they’re well-versed on all questions relating to every level of TID cover and can guide you through your travel insurance queries.

The above features and benefits area brief summary of cover only. Cover is subject to the full terms, conditions, limitations, and exclusions outlined in the Product Disclosure Statement.