How do I upload my documents for a claim?

• File size limits
• File formats
• Submitting your claim
• Have any questions?

Once you've gathered or created electronic copies of all your documents, log into the TID website and return to your claim. You will be taken straight to the Documents page, ready to upload your documents.

The Documents page lists all of the documents we have requested. For each document requested, if you have been able to obtain it, choose ‘YES’:

• Click Attach File
• Search your computer for the file you want to attach
• Select the file
• Click OK
• Your document will now start uploading

You can attach more than one file for each document requested, by clicking 'Attach another file'

File size limits

There is a file size limit of 20Mb per document, image, or photograph. To check the size of any your electronic copies, look at the document properties. (This is normally done by right clicking on the file and choosing 'properties'.)

File Formats

If your documents are combined into a single file, please separate them into the required specific documents listed below. If you are unable to do this, please contact us for assistance or refer to How do I create digital documents?
We accept the following file formats:

• JPG (JPEG)
• PNG
• PDF

Check the quality of the image and make sure we can read them.

If you were unable to obtain the requested document, choose ‘NO’:

• You will then be given the opportunity to explain why you were unable to get the document or provide us with contact details at the relevant organisation, where they refuse to provide a document.

Submitting your claim

Depending on your claim, some documents will be mandatory while other documents may be recommended. Recommended documents are optional but beneficial and may help with your claims assessment.

Once you've uploaded all of your documents, you will be asked to review the information you've provided so far to check that you've told us everything you need to about what happened and what you are claiming. You can edit anything you need at this point until you are happy with what you've done.

Check your contact details and complete the declaration and submit the claim.

Get a quote to get your next domestic or international adventure underway today. 

Have any questions?

If you’re uncertain at any point during the claims process, please don’t hesitate to check our customer service FAQs in the customer service section of our website.

If you still can’t find the answers you’re looking for then you can contact our customer service team, they’re well-versed on all questions relating to every level of TID cover and can guide you through your travel insurance queries.

Travel with confidence

Our travel safety team at TID work to keep customers informed and publish information on major events on our website. You can check out our latest Travel Alerts or get in touch with the Emergency Assistance team if you are having a medical emergency.

The above features and benefits are a brief summary of cover only. Cover is subject to the full terms, conditions, limitations, and exclusions outlined in the Product Disclosure Statement.