How to attach an email to an online claim

If you want to upload documentation and receipts that are in email format, you will need to either:

• Convert them to PDF; or
• Screenshot a copy of the email.

Converting to PDF

To do to create PDF copies of your emails, follow these steps:

• Open the email
• Select 'Print'
• But instead of printing, click Save as PDF;
• It should then prompt you to save the file to a location on your computer.

Converting to an Image

If you can't convert the email to a PDF, screenshot the emails from your device, print out the emails and scan them or snap photos of them with your phone.

Note: if what you are trying to upload is an attachment to an email (rather than the body of the email itself), it will normally already be in PDF format. Simply save it to your computer (by right clicking on it), and then upload it.