How do I Sign In to My Account? | Travel Insurance Direct

Now that you’ve purchased a Travel Insurance Direct policy, you can use ‘My Account’ to view and amend your policy or start a claim. 

If you purchased your policy as a guest before 13^th of August 2024, you may experience access issues with your online account. Please contact us if you experience these issues for assistance.

It’s also important to note that only the primary traveller on the policy can view and make changes on the policy. If you’re listed as the secondary traveller or a dependent, you will be unable to view or make changes on the policy. You may need to speak with the primary traveller listed on the policy to share policy details with you or make the desired changes.  

1. How to Log in to My Account 

1. On the top right, click on My account 

2. Enter in the same email address used to purchase your TID policy and click Next. 

Note: If you’re experiencing issues logging in: 

• Check you are using the correct email address and have typed it in correctly 

• Check your spam or junk folder in your email if you have not received a verification code 

• Check you have typed in the verification code correctly 

• Check you are using the most recent verification code and that it has not expired 

What can I do in 'My Account'

My Account is used to view and manage your TID policy. In My Account you’ll be able to: 

• Cancel your policy

• Make a claim on your policy

• Find your Certificate of Insurance and Product Disclosure Statement

• Make changes to your personal details

Need a hand?

Our Customer Service team is always available to help you to understand the policy, what you may be covered for and any documentation you need to pick up along the way. Our travel safety team at TID work to keep customers informed and publish information on major travel events on our website.

Worldwide Emergency Assistance 24/7

Our Emergency Assistance team are on call 24/7 to help get you back to doing the things you love. The EA team are available 24/7 to help in any kind of medical emergency and ready to answer any urgent questions.

Get a quote to get your next domestic or international adventure underway today.

This is a brief summary of cover only. Cover is subject to the full terms, conditions, limitations and exclusions outlined in the Product Disclosure Statement.