Lost luggage is a surprisingly common phenomenon. Nowadays most airlines electronically tag all bags, and even if they get put on the wrong flight, they'll usually find their way to your hotel in 24 hours. In most cases, once it does arrive, a courier service will deliver it from the arrival airport to you at your hotel with delivery charges paid by the airline. The first thing to do when your luggage doesn't turn up on the carousel is to find an airline representative or the lost baggage desk and tell them. They'll fill in a lost baggage report - sometimes known as a Property Irregularity Report. Try to give them as much information about your bag and be accurate with your forwarding address. You must get a lost luggage report if you plan to make a claim, and this document normally carries the contact details so that you can... more

The Procedure for Medical Assistance Information required at time of outreach Paying the hospital What’s covered? What is the most we will pay? What’s not covered? Plenty of time and effort goes into planning a holiday, and it’s safe to say none of us expect that we’ll be ditching our luxurious beachside digs in favour of a hospital bed, but it can happen, so it’s wise to know the facts. Whether you’ve taken out the Basics, Works or Annual Multi Trip insurance cover with TID your policy includes medical cover (limits may apply, refer the PDS for full detail). The Procedure for Medical Assistance If you find yourself in need of medical attention, it’s wise to call TID’s Emergency Assistance Team. You can do this via the telephone and email 24/7 or Facebook (monitored during business hours only). By Telephone You can reach the Emergency Assistance Team on +61 2... more

Unfortunately, with plenty of pick-pockets operating around airports, hotels and common tourist areas, this happens all too frequently. Having lost cash, bank cards and your mobile phone too, you can suddenly and unexpectedly find yourself with no accommodation or anything to eat. You need to: Immediately report the loss of your wallet to the local police, transport provider, hotel, tour guide or other authority, and get a report Contact our Emergency Assistance team Provide us with contact details of family or friends who can advance you some funds. We are unable to advance you any cash directly, although we can facilitate this on your behalf.This is a brief summary of cover only and does not include the full terms, conditions, limitations and exclusions. Read the PDS before purchasing.  more