TID considers a travelling party as: ‘you and any travelling companion who has made arrangements to accompany you for at least 50% of the duration of your trip.’ You must tell us as soon as possible if anything changes in terms of travel plans and circumstances related to a travelling party, as it may affect your coverage especially if you intend to make a claim. Get a quote to get your next domestic or international adventure underway today.  Have any questions? If you’re uncertain at any point during the claims process, please don’t hesitate to check our FAQs in the customer service section of our website. If you still can’t find the answers you’re looking for then you can contact our customer service team, they’re well-versed on all questions relating to every level of TID cover and can guide you through your travel insurance queries. The above features and benefits area brief summary of cover only. Cover... more

Notable policy restrictions Need emergency assistance? Most of us have heard the term Personal Liability, but perhaps never really understood the full extent of what it actually meant. At Travel Insurance Direct, we’re all about educating and supporting our policyholders, so it’s important to us that you are informed every step of the way. Personal liability is the coverage for legal liability in the event of someone taking out a legal claim against an insured. Policyholders have cover available for this benefit under TID’s The Works, The Basics and the Annual Multi Trip plans (limits apply). Cover may apply for costs incurred due to loss or damage to property due to insured's negligence. Personal Liability also offers cover when you are found legally liable for causing injury to a person who is not a member of your family or travelling party (refer to the PDS for details). Notable Policy Restrictions When it... more

How is the term ‘Close relative’ defined? Need further advice? Taking out a travel insurance policy can be daunting, but it needn’t be. As our team of experts know all too well, a Certificate of Insurance can be as necessary as your passport is in ensuring your trip is memorable for all the right reasons.  The words and terms in a policy have special meaning and that is why versing yourself on the fine print is as important as the cover itself. See Definitions for further information. The Product Disclosure Statement (PDS) relevant to whichever of the TID policies you opt into – The Basics, The Works, Domestic - which can be found in the TID Policy Hub, is your travel insurance bible. Not only does it provide all the information about the policy of your choosing, but it also includes important definitions that can assist you in navigating the... more

So, what is the definition of a Trip? Need further advice? Whether traveling for business or pleasure, an insurance policy could be vital, and understanding the fine print is just as important as the cover itself. It’s important to understand that the words and terms in bold in our Product Disclosure Statements (PDS) have special meaning. See Definitions for more information. The PDS for the TID policies you may purchase – The Basics, The Works, Domestic - can be found in the TID Policy Hub. It provides all the information about the plan of your choosing, but it also includes important definitions that can assist you in navigating the insurance process.  So, what is the definition of a Trip? Of the international travel insurance plans we offer, The Works and The Basics Plans define a 'trip' as travel during the period between the departure date and the return date listed on your... more

What does the term ‘Children’ mean? Under what circumstances should children consider their own policy? Need a hand? Travel insurance is a crucial piece of the puzzle when planning to venture on that long-awaited family vacation, and while there are plenty of considerations when it comes to choosing the policy that best suits your needs, versing yourself on the fine print is as important as the Certificate of Insurance itself. The Product Disclosure Statement (PDS), which can be found in the TID Policy Hub, is your insurance bible. Not only does it provide all the information about a policy, but it also includes definitions that assist you in navigating through the insurance process.  What does the term ‘Children’ mean?  Child by definition means your children, step children, grandchildren, foster children, and children for whom you are the legal guardian, who are travelling with you on the same itinerary for the... more

Resident of Australia means an Australian citizen; permanent resident; holder of a skilled working visa (including 457 and Temporary Skill Shortage visa, but not a working holiday visa); student visa; holder of a partner/spouse visa which allows you to stay in Australia for at least 2 years; or New Zealand passport holder; all with unrestricted right of entry into Australia and access to long-term medical care in Australia. This is a brief summary of cover only and does not include the full terms, conditions, limitations and exclusions. Read the PDS before purchasing.  more

Means any 4-wheeled vehicle with a gross vehicle mass less than 4.5 tonnes that you: hire from a registered rental vehicle company; and have a rental vehicle agreement in writing. For more information about rental vehicle insurance excess click here. This is a brief summary of cover only and does not include the full terms, conditions, limitations and exclusions. Read the PDS before purchasing.  more

Unattended means leaving your luggage or personal effects: In a public place where it can be taken without your knowledge or at a distance from which you cannot prevent it from being taken; or With a person who is not a member of your travelling party or working for your carrier or accommodation provider. This is a brief summary of cover only and does not include the full terms, conditions, limitations and exclusions. Read the PDS before purchasing.  more