What supporting documents will I need for my claim?
When assessing your claim our team at Travel Insurance Direct won't ask for any documents that we really don't need. The best way to find out exactly what documents we do need in your specific circumstances is to start an online claim.
Your answers to the questions we ask you about your claim determine what documents you'll need to provide.
Depending on your claim, some documents will be mandatory while other documents may be recommended. Recommended documents are optional but beneficial and may help with your claims assessment. Below are some examples of mandatory documents we may ask for:
- Proof of Residency
We need this to confirm the traveller making the claim and the address.
- Receipts or Invoices
Proof of purchase or ownership for any expenses or items you are claiming for.
- Proof of Travel
We need this to confirm the dates and location of your travel. (e.g. itinerary, ticket bookings, hotel confirmations)
- Official Reports
To verify the facts of your claim, we need to independently verify what happened on your claim. This means that if something is stolen, you must provide us with documentation confirming must you’ve reported it to the police or the relevant officer if it happened on public transport. If you lose something at your hotel, report it to the hotel. If you are ill, go to the doctor (or a legally qualified medical practitioner). They can then provide us with independent written confirmation of the event that led to your claim.
- Credit Card Statements
Where you have used your credit card to purchase your air tickets, we are likely to need copies of the statements.
All documents need to be provided in English.
Frequently Asked Questions:
- How do I create digital documents?
- What do I do when my type of claim isn't supported online?
- Can I save my online claim?
Need a hand?
Our Customer Service team is always available to help you to understand the policy, and what benefits the policy offers cover for. Our TID travel safety team work to keep customers informed and publish information on major travel events on our website.
This is a brief summary of cover only. Cover is subject to the full terms, conditions, limitations and exclusions outlined in the Product Disclosure Statement.