Make changes to your policy What if I make a mistake in the policy detail? Log in Amend personal details on your account Amend details on your policy Make changes to your policy Choosing the right travel insurance policy to suit your individual needs is an important task – after all, it may be a life saver should the unexpected occur while you’re on the road. Whichever policy you choose, it’s right up there with your passport in term of importance, and the Certificate of Insurance needs to reflect exactly who you are. It’s also important to note that only the primary traveller on the policy can view and make changes to it. If you’re listed as the secondary traveller or a dependent, you will be unable to view or change the policy. You may need to speak with the primary traveller listed on the policy to share policy details with... more

It's important youto carry your Certificate of Insurance with you when travelling as it contains important emergency contact information. If for any reason you have lost your Certificate of Insurance, you can get a new copy by signing in to the Travel Insurance Direct web site at any time.  You can find your Certificate of Insurance in the same email you used to purchase your TID policy. However, if you would like to download a copy, you can follow the below steps:  1. Log in to your account  On the top right, click on My AccountEnter in the same email address used to purchase your TID policy and click Next. You will then receive an email with a verification code. Enter the verification code into the below field and click Continue. The verification will expire after 15 minutes.  If you’re experiencing issues logging in:  Check you are using the right email address... more

Complaints handling process External review Other information At Travel Insurance Direct we strive to always provide the best service and product for our customers. However, we understand that customers can be dissatisfied with the outcome of their claim or the service they may have received from us. No matter which of the TID policies you choose – The Basics, The Works, or Annual Multi Trip – we take all complaints seriously and aim to improve where we can. There are established procedures for dealing with complaints and disputes regarding your policy or claim. These services are free to all policyholders and may be of assistance, should the need arise. If you have any concerns or wish to make a complaint about any aspect of your relationship with us, including your policy, our services or your insurance claim, please contact nib Travel Services (who manages Travel Insurance Direct) using the details... more

Once you’ve purchased a Travel Insurance Direct policy, you can use your account to view and amend your policy or start a claim.  If you purchased your policy as a guest before 13th of August 2024, you may experience access issues with your online account. Please contact us if you experience these issues for assistance. It’s also important to note that only the primary traveller on the policy can view and make changes on the policy. If you’re listed as the secondary traveller or a dependent, you will be unable to view or make changes on the policy. You may need to speak with the primary traveller listed on the policy to share policy details with you or make the desired changes.   1. How to Log in to My Account  On the top right, click on My account. Enter in the same email address used to purchase your TID policy and click Next.  You... more

Refund inside the cooling-off period Refund beyond the cooling-off period Single Trip policies on The Works, The Basics and Domestic Plans Annual Multi Trip Policies Understanding what it means to cancel your policy How to make changes to your policy Even the most organised globetrotters with the best laid plans can have their travels thrown into chaos due to unforeseen circumstances. With Travel Insurance Direct (TID), whichever policy you choose allows you to amend extend, or cancel your travel insurance policy. You can do this via your online account or by contacting us – when you get in touch we will check your policy and make any changes we can in accordance with your circumstances. Refund inside the cooling-off period Both International and domestic TID policies – The Basics, The Works, Domestic, Annual Multi Trip  - are subject to a 21 day ‘cooling-off’ period within which travellers may be able to cancel their policy and receive a... more