If you want to upload documentation and receipts that are in email format, you will need to either: Convert them to PDF; or Screenshot a copy of the email. Converting to PDFTo do to create PDF copies of your emails, follow these steps: Open the email Select 'Print' But instead of printing, click Save as PDF; It should then prompt you to save the file to a location on your computer. Converting to an Image If you can't convert the email to a PDF, screenshot the emails from your device, print out the emails and scan them or snap photos of them with your phone. Note: if what you are trying to upload is an attachment to an email (rather than the body of the email itself), it will normally already be in PDF format. Simply save it to your computer (by right clicking on it), and then upload it.... more

Once you've started your claim online and entered your expenses, you will have received an email from us telling us what documents you need to submit with your claim. Once you have gathered all your documents, you need to log in to your online account and upload them. To do this, they must be digital copies. Where you already have existing digital copies In many cases such as e-tickets you may already have electronics copies (PDF files) that are likely to be stored in your email somewhere. Find them and save them for when you are ready to upload. Where you only have paper copies Where you've only got paper copies, such as paper receipts or hospital reports, you have three choices: Smartphone: Use the camera to take photos of your documents, and email them to yourself so you have them ready to upload. iPad: Make your claim online from... more

When assessing your claim our team at Travel Insurance Direct won't ask for any documents that we really don't need. The best way to find out exactly what documents we do need in your specific circumstances is to start an online claim. Your answers to the questions we ask you about your claim determine what documents you'll need to provide. Depending on your claim, some documents will be mandatory while other documents may be recommended. Recommended documents are optional but beneficial and may help with your claims assessment. Below are some examples of mandatory documents we may ask for: Proof of Residency We need this to confirm the traveller making the claim and the address. Receipts or Invoices Proof of purchase or ownership for any expenses or items you are claiming for. Proof of Travel We need this to confirm the dates and location of your travel. (e.g. itinerary, ticket... more

How it works How to avoid depreciation Depreciation calculator Depreciation amounts Proof of ownership Travel insurance not only covers globetrotters for unforeseen injury and / or illness, but it also considers the value of the luggage and personal effects you take with you or buy along the way in the event of their permanent loss, theft and accidental damage. How it works If you have to make a claim, and the claim is accepted, what Travel Insurance Direct pays does not cover you to replace your item with a brand new one, as we depreciate for age and wear. Depreciation applies to everything you take with you including clothing, luggage and higher value items like iPads, mobile phones, laptops and cameras. How to avoid depreciation You can avoid depreciation on items listed on your policy by specifically adding them as valuable items when you buy your policy. When you get a... more

Most avid travellers are aware that an insurance policy, whether it be The Works, The Basics and the Annual Multi Trip plans can be as important as a passport as it offers coverage should those best-laid holiday plans get thrown in disarray. Claims can be submitted online via the My Account portal. Once your claim is submitted together with all the documentation requested, you will receive an email from us with your Claim Number - this is normally within the first two business days, but it can take a little longer during our busier season. Before the Travel Insurance Direct team can decide on your claim, we need to review the information and documents you have provided for assessment. Please check the quality of any image you upload and make sure we can read them. Because every claim is different however, this can take up to 10 business days. If... more

While the majority of claims can be made online, there are a few types where you can not yet do this. If this is the case, please follow these instructions: Step 1: Get your paperwork together To settle your claim TID is going to need certain documents and evidence from your travels. The claim form lists the supporting documents required throughout of the claim form. We suggest you get these together first. Step 2: Download and complete a claim form Please download a claim form. In order for us to process your claim quickly it's important that you complete all the relevant sections of this form with as much detail as you can. 5 tips to better claims You can complete the PDF electronically by typing into the fields. If you complete by hand, please write clearly. Make sure you sign the claim form Make sure you send us all of... more

Saving your claim What's covered? What's not covered? Have any questions? We know that claiming on your travel insurance policy can be daunting, which is why we have outlined exactly what you must do in the event of a claim or accident in each of our policy’s Product Disclosure Statement. Saving your claim To make the process easier on travellers, you can save your claim throughout the journey. As you progress through the claim, it automatically saves as you are going along. If you need to pause your claim, there is a 'Save and exit' button at the top right of every page. Simply click on this and everything you have entered will be saved. What's covered? Overseas medical expenses - including hospitalisation and medical treatment as required. Cancellation costs - Cover if you have to cancel your trip due to one of the events listed (e.g., illness or injury). Read more... more

If you're completing your claim online, and you don't have all the documents we requested from you, don't panic! Sometimes, despite your best efforts, it's just not possible to get them. Here's what to do. If you've lost (or don't have) a receipt: Provide us with a Credit Card statement that shows the purchase of the item. Provide a warranty for the item or any other documentation you might have which confirms your ownership of the particular item. Ask the store you purchased the item from to provide you with a copy of the purchase receipt. If the item was a gift: You will need to ask the person who gave it to you for the receipt or a copy of any of the above. If you don't have a report (eg. Medical Report, Property Irregularity Report, Repair Report) If we've asked you to provide a Police Report, Medical Report... more

If you are uploading electronic copies of documents, receipts and invoices to online claims, we accept the following file formats: For Images & Photographs JPG PNG For documents PDF (Portable Document Format; Adobe Acrobat) *A 'File Format' refers to the way that the content of an image or a document is stored on your computer. It is determined by the three or four letters at the end of the name, the ones that follow on from the full stop. The one most people are familiar with is '.doc' or '.docx' - which is the standard file format for Microsoft Word documents. Remember Photograph each page separately. Documents, images, and photographs must be no larger than 20Mb each. Check the quality of the image and make sure we can read them. more

When you are completing your claim online, we ask you for electronic copies of all documents. However, for all claims, you need to be able to provide us with the originals if we request them. We will let you know if this is the case.  You can read more about making a claim here.This is a brief summary of cover only and does not include the full terms, conditions, limitations and exclusions. Read the PDS before purchasing.  more

File size limits File formats Submitting your claim Have any questions? Once you've gathered or created electronic copies of all your documents, log into the TID website and return to your claim. You will be taken straight to the Documents page, ready to upload your documents. The Documents page lists all of the documents we have requested. For each document requested, if you have been able to obtain it, choose ‘YES’: Click Attach File Search your computer for the file you want to attach Select the file Click OK Your document will now start uploading You can attach more than one file for each document requested, by clicking 'Attach another file' File size limits There is a file size limit of 20Mb per document, image, or photograph. To check the size of any your electronic copies, look at the document properties. (This is normally done by right clicking on the... more